Refund policy
Last updated: August 19, 2026
Return and Refund Policy
All sales are final. Due to the handmade nature of our beaded items, Chibi Character Studio LLC does not accept returns or exchanges once a purchase is completed.
Damages and Issues
Please inspect your package immediately upon delivery. To be eligible for a replacement or refund for items damaged in transit, you must contact us at info@chibicharacterstudio.com within 3 days of the delivery date.
Please inspect your package immediately upon delivery. To be eligible for a replacement or refund for items damaged in transit, you must contact us at info@chibicharacterstudio.com within 3 days of the delivery date.
To submit a transit damage claim, your email must include:
- Your order number and proof of purchase.
- Clear photographic evidence of the damaged product and the shipping packaging.
If your claim is approved, we will provide a prepaid return shipping label and instructions. Items sent back to us without an approved damage claim will not be accepted.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union or United Kingdom, customers have the right to cancel or return their order within 14 days of delivery, for any reason and without a justification. This legal right does not apply to custom-made or personalized items. To be eligible for an EU return, your item must be in its original packaging, unworn, unused, and with all tags attached.
Notwithstanding the above, if the merchandise is being shipped into the European Union or United Kingdom, customers have the right to cancel or return their order within 14 days of delivery, for any reason and without a justification. This legal right does not apply to custom-made or personalized items. To be eligible for an EU return, your item must be in its original packaging, unworn, unused, and with all tags attached.
Refunds
For approved damage claims or eligible EU returns, we will notify you once we’ve received and inspected your item. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@chibicharacterstudio.com.
For approved damage claims or eligible EU returns, we will notify you once we’ve received and inspected your item. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@chibicharacterstudio.com.